Shipping policy


Delivery Time

All products in stock are processed within 24-48 hours, and will usually arrive within 2 - 5 business days of ordering. Upon dispatch of your products from our warehouse, the customer will receive an email with the item’s tracking number which will allow you to track your items in transit.

Seasonal Shipping Notice

During the busy holiday season, increased courier volumes may result in longer delivery times or delays in tracking updates. Delivery timeframes are estimates, so please allow extra time for your order to arrive.

Orders with Multiple Items

Larger items ship in separate packages, each with its own tracking number. Packages from the same order may arrive on different days, even when dispatched together.

If you have questions about your shipment or need help locating tracking information, please email info@4catsndogs.com with your order number. We’re happy to help, and we appreciate your patience and support.

Order Changes & Cancellations

If you wish to change the contents or delivery address for an order, contact 4 Cats & Dogs within 48 hours of placing the original order. Please be sure to mention the order number and items. 

Changes to the delivery address after the order is in transit will result in rerouting charges.

If you change your mind and would like to cancel your order, you will not be charged unless your order has already left our warehouse. If the order has already left our warehouse, you will be responsible for the shipping and return shipping charges.

Returns & Exchanges

Shop with Confidence!

Every piece is designed to elevate your home — and we stand behind it.

  • 30-day return window from delivery
  • Items must be unused and in original packaging
  • Furniture returns may include a 20% restocking fee

Damaged or defective items?
We’ll make it right with a replacement or resolution at no cost.

If a return isn’t possible, we may offer store credit to ensure you still find something you love.

Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns, including unused items in their original packaging. If we provide a return shipping label, its cost will be deducted from your refund.

If you have any questions, please email us  info@4catsndogs.com

A few items cannot be returned, including:

  • Gift cards
  • Items marked as “Final Sale” or “Non-Returnable” on the sale page
  • Items purchased as part of a bundle discount, unless entire bundle is returned
  • Specific opened textile items made with memory foam such as dog beds. If the memory foam vacuum packaging is still sealed and unopen a return will be accepted.