服务条款

Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.4catsndogs.com (the “Site”). This Site is owned and operated by 4 Cats & Dogs Home Furnishing Inc. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Dispute Resolution Clause

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property

All content published and made available on our Site is the property of 4 Cats & Dogs Home Furnishing Inc. and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally and not for illegal purposes. You also agree not to:

  • Violate the intellectual property rights of the Site owners or any third party;
  • Hack into another user's account; or
  • Engage in fraudulent activities.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any necessary legal steps.

Accounts

When you create an account on our Site, you agree to:

  • Be solely responsible for your account, including passwords or sensitive information;
  • Provide up-to-date, accurate, and truthful personal information and update it as needed.

We reserve the right to suspend or terminate your account if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site, including home furnishings and pet products.

These Terms apply to all goods displayed on our Site. While we strive for accuracy, we cannot guarantee all product descriptions, images, or stock availability. Purchasing goods from our Site is at your own risk.

We reserve the right to modify, reject, or cancel orders if necessary. If we cancel your order after processing your payment, we will issue a refund equal to the amount paid. It is your responsibility to monitor your payment instrument for refunds.

Payments

We accept the following payment methods:

  • Credit Card
  • PayPal

By providing payment information, you authorize us to charge the applicable amount. We reserve the right to cancel transactions that violate the law or these Terms and Conditions.

Shipping and Delivery

Purchases from our Site will be delivered via:

  • Standard delivery by post (7-14 business days).

Delivery times vary and do not include weekends or statutory holidays. You are responsible for any applicable import duties or taxes for international orders. We are not liable for delivery errors due to incorrect addresses provided by customers.

Free Shipping for Wholesale Orders

  • United States: Free standard shipping on wholesale orders over $5000 USD.

  • Canada: Free standard shipping on wholesale orders over $2000 CAD.

  • Products arrive damaged;

  • Products are defective;

  • Products are shipped incorrectly (e.g., incorrect items delivered).

Returns must be reported within 3 days of reception to qualify.

Furniture Warranty Policy

This warranty, provided by 4 Cats & Dogs Home Furnishings Inc. (the “Manufacturer”), covers defects in materials and workmanship for one (1) year from the purchase date. It applies only to the original purchaser from approved resellers and is non-transferable.

Warranty Requirements

Warranty claims must include a valid proof of purchase (e.g., sales receipt or invoice showing purchase date and product details). For claims, contact us at support@4catsndogs.com.

Warranty Exclusions

This warranty does not cover:

  • Damage from accidents, misuse, abuse, neglect, improper assembly, or unauthorized modifications;
  • Normal wear and tear;
  • Cosmetic damage that does not affect functionality;
  • Use for purposes other than intended;
  • Products purchased from unauthorized sellers;
  • Products with removed or altered serial numbers.

If a covered defect is reported within the warranty period, the Manufacturer, at its discretion, will repair or replace the defective product under these terms.

Force Majeure

4 Cats & Dogs Home Furnishings Inc. shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, labor strikes, supply chain disruptions, transportation failures, governmental actions, or pandemics.

Pricing & Product Information Disclaimer

Prices, product descriptions, and availability are subject to change without notice. While we strive to ensure accuracy, 4 Cats & Dogs Home Furnishings Inc. is not responsible for typographical errors, inaccuracies, or omissions relating to pricing, descriptions, or product images. In the event of an incorrect price or description, we reserve the right to cancel orders and refund any amounts paid.

Indemnification

By using this Site, you agree to indemnify, defend, and hold harmless 4 Cats & Dogs Home Furnishings Inc. and its affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our products, services, or website, including but not limited to misuse of products, violation of these Terms, or any other wrongful conduct.

Third-Party Services & Links

Our Site may contain links to third-party websites or services (e.g., payment gateways, shipping carriers, social media platforms). 4 Cats & Dogs Home Furnishings Inc. is not responsible for the content, privacy policies, or practices of these third parties. Use of such services is at your own risk, and we do not guarantee the accuracy, security, or performance of third-party providers.

Fraud Prevention & Chargebacks

4 Cats & Dogs Home Furnishings Inc. reserves the right to cancel or hold any order suspected of fraudulent activity. If a chargeback or payment dispute is filed, we reserve the right to provide supporting documentation to the payment processor. Fraudulent chargebacks will be pursued to the fullest extent of the law.

User-Generated Content & Social Media

By submitting photos, reviews, or other content to 4 Cats & Dogs Home Furnishings Inc. (including tagging us on social media), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute this content for marketing, advertising, or promotional purposes. You confirm that you own the rights to the content and that its use does not violate any third-party rights.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles. All transactions, including those involving U.S. customers, shall be governed by and interpreted in accordance with Canadian law, and any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

Dispute Resolution

Any disputes arising from these Terms and Conditions shall be resolved under the laws of British Columbia, Canada, and all legal proceedings shall be conducted in the courts of British Columbia. This applies to all customers, including those based in the United States.

Contact Information

For inquiries or concerns, please contact:

4 Cats & Dogs Home Furnishings Inc.
Unit 1165-950 Seaborne Ave
Port Coquitlam, BC V3B 0R9
Email: support@4catsndogs.com
Website: www.4catsndogs.com